Comments on: Online Business Consultant Jason Prance Unlocks Some Mysteries to Succeeding Online, Debunks Some Common Mis-practices and Offers a Ray of Hope

By: Brent

Brent — Mon, 27 Jul 2009 12:36:14 +0000

Joan – engaging with your business haters makes a lot of sense. Taking responsibility also makes a lot of sense. I heard that NEGATIVE stuff gets found faster on Google then does POSITIVE…

By: Joan Curtis

Joan Curtis — Sun, 26 Jul 2009 20:22:37 +0000

Great suggestions for how to respond to “bad” press online. According to the guru’s at Forrester (and Groundswell), you should not be afraid of the bad conversations. You should embrace those conversations and respond. They say people will talk about you whether or not you’re active in the social media. The trick is to be able to respond back.

Dell is a perfect example of this. Watch the way Dell responds to problems that surface through Twitter. They immediately jump in the mix. Their tech support people are out there ready to respond. In fact, Dell will apologize if the company faltered in some way.

Dell is not alone here. More and more companies are learning how to respond to the positive and negative online. Blogs give us a chance to tell our stories. If we had bad service with a company or got a bad product, we can tell the world. Nothing will stop us from doing that.

The trick for the company is to respond in a postive, honest (transparent) way.

I’m currently researching for a book on sales and the social media. If you have some good examples of how salepeople are using the social media, please contact me! joan@totalcommunicationscoach.com

By: Brent

Brent — Sun, 26 Jul 2009 15:42:12 +0000

Check 007. This conversation will teach us how to be proactive in the event something like this would occur. Of course we would not want this to happen… but some things are out of our control. We both will be monitoring.

BTW – get ur Gravatar and see urself on here and other blogs: http://en.gravatar.com/

By: 007

007 — Sun, 26 Jul 2009 15:34:45 +0000

Love the simple business decision style Havana uses. It takes the mystery out of the web. — but to those of us who are “tech challenged” like me the problem is still a little daunting. Bad press or bad reputation in my business is disastrous and could be fatal. I’ll monitor this conversation closely to gain even more insight into squelching or defusing bad press. Thanks to Havana for putting the solution into terms that are familiar to the novice web business owner and for bringing the solution within reach.

By: Brent

Brent — Sun, 26 Jul 2009 14:26:01 +0000

Nice Havana – using the social media haters to pinpoint what aspect of your business needs the most improvement. Free market research if you will…

By: Havana

Havana — Sun, 26 Jul 2009 14:11:49 +0000

Well, this is the beauty of social media that many people seem to be afraid of: social media is so transparent– what if people– gasp– say bad things about me?

Social media gives the business owner a chance not only to address that problem and demonstrate great customer service but to broadcast this conversation to the public! Comcast is now known for jumping to action whenever someone on Twitter complains about their service. A lot of other big companies hire people to comb through the Twitterverse to find complaints and reach out and TALK to those people. If bad things are being said, you want to address them and be the bigger man, not avoid it and let it stew and fester.

The best thing about bad customer reviews is that it gives you a specific area to work on. This eliminates time trying to THINK of how to improve and experimenting with different methods. If shipping is a problem, it’s time to find a new shipping company! If customer service is terrible, retrain or hire new customer reps. If the product sucks, it’s time to work on the product. No guesswork.

By: Brent

Brent — Sun, 26 Jul 2009 13:46:26 +0000

Solve Adam’s problem….

By: Todd Schnick

Todd Schnick — Sun, 26 Jul 2009 08:23:52 +0000

Jason was a recent guest on the High Velocity Radio show too. I am looking forward to meeting him. Thanks for a great show!

By: Jason Prance

Jason Prance — Sun, 26 Jul 2009 04:31:28 +0000

Thanks Brent! Couldn’t have done it without you!

From my experience of talking to many other online business owners there always seems to be a horror story around a previous web design or seo company.

Usually this story involves very much of the “I thought they said they would….” or “They really didn’t do much to help my bottom line…” leaving most online business owners right where they began.

I think an online business owner should be most concerned about how they plan to spend their time learning what needs to be done and selecting the right company or individual to do some or all of the work.

Following these 5 Steps is a proven way to get started in the right direction and establish a solid foundation for growth and understanding.

Jason Prance´s last blog ..Five Strategies for Online Business Success, LIVE at ThriveAMERICA

By: 007

007 — Sat, 25 Jul 2009 15:11:02 +0000

Excellent show. You both nailed it!! I’ll post it on my Face book, Jason gives so much money saving advise. Having met him, I know he’s got the expertise to get websites to the next level.– the shows just keep getting better!!!!